I set the expectation that the dress may be returned due to not finding the "right" dress for this event. Upon return of this dress a few days later to the same manager and same location with the original hanger, plastic wrap, tags, receipt and credit card I left horrified!
I was accused of being both a liar and a thief-removing the tags and putting them back on with a gun. Yep, this really came out of her mouth! I offered to show pictures of me at my event wearing a non-BCBG dress.
Having your values and morals questioned just isn't acceptable behavior! This is what you support when you shop at BCBG. I used to shop there until one Christmas when there were hundreds of dead rabbit shawls on the clearance rack that no one wanted. Tortured animals whose lives were wasted for fast fashion, headed to the trash dump because no one even wanted or needed it. They continue to carry fur products today - the animals used are tortured and left alive after being skinned.
It's inhumane. We are torturing creatures who contribute just as much if not more to this world than we do. Specifically from the Assistant Manager Pina C! She was so defensive and told us we were taking it all out on her, when we were upset about their store policies about returns! They ought to teach their managers and all staff proper Customer Service!
It's sad when your managers don't know your corporate complaint info and they give out the wrong information regarding your store policy. You should take a look at Chic-fil-a corporation on customer service training or Ritz Carlton. They got it right. I will never shop nor recommend BCBG. I will never shop this brand again. I am a devoted customer of your brand. I absolutely LOVE your clothing and designs.
I shop from the retail stores and from department stores frequently. However I am disappointed with some of your policies in stores. I understand and respect the need to be "rigid" because of the image of the brand and maintain the quality of your items, but I feel that courtesy should not be taken out the window. It was a cash transaction.
I also threw the receipt away from Feb. It was not until I had a conversation with the security at that store and they found the transaction that another associate unrelated to BCBG was able to take off the security sensor. I find it very appalling that I had to go through such an inconvenience due to the mistake of your employee. This is not the first time that I have been inconvenienced due to your "policy. For the integrity that the brand holds and operates by, especially for the type of clients you attract, it would be appreciated if you could revise your policy to show a little bit more courtesy and train your employees to treat your customers as though they are valued and appreciated.
Thank you for your time. I look forward to a response. We purchase a pair of shoes and asked the associate if they can be return if the color wasn't right. We were told yes. My wife and daughter acknowledge that the shoes was not a fit. Here is the reason I am writing this comment about your manager on duty.
We talk with an associate about returning the shoes and was told we need to see a manager. After waiting about 15 minutes and, no manager seeing us. We told the associate we will be back. Upon our return the manager was there and we explain the problem. Showed the receipt to her and out of the blue with a distinct nasty attitude. So I asked what is that it didn't mean anything to us. It means all sales are final she says. Then I tell her why didn't the associate tell us and stamp our receipt.
She immediately snap back I can only let you pick an item of equal value if we pick it now as if she was putting us on a timer. We rejected her gesture and left the store.
It would be appreciated if manager would be courtesy and understand the value of the customer. We don't have to shop there and as a matter of fact we will not return to any of your stores. I would appreciate a response but will truly understand if we didn't get one. I want to let the BCBG corporate office know that due to their horrific customer service team and their gross negligence to assist your customers, I will no longer put any money toward your brand and discourage others from investing any money as well.
I have been a loyal customer for over 10 years purchasing almost on a monthly basis so I hope you truly understand the impact of this on your sales. I also work in a high end place where customer constantly ask where I purchase my clothing and I will be sure to let them know to not bother with BCBG due to their awful customer service and for not standing behind their brand.
I truly hope that someone in your corporate office cares more about the wellbeing of your company more than the people you have on your customer service team and actually looks into the order issue I have currently ongoing to understand what your customer service team is doing is wrong and they know they are wrong because I have picture proof. Comments are for review purposes. Do not offer any personal information in your comments. All comments with swear words will be deleted, even abbreviated swear words.
Anonymous June 25, at PM. Anonymous July 1, at PM. Anonymous July 23, at PM. Anonymous December 3, at PM. Anonymous October 1, at PM. Anonymous January 14, at AM. Anonymous March 3, at PM. Anonymous March 12, at AM. Anonymous March 25, at PM. Anonymous April 1, at AM. Anonymous June 20, at PM. Tammy July 22, at PM. Anonymous October 7, at PM. Anonymous November 12, at AM. Anonymous January 25, at PM. January 27, at PM. Thomasville Corporate Headquarters. Zales Headquarters. Red Wing Shoe Corporate Office.
Corporate Phone Number: Customer Service Number: Michael DeVirgilio. Check out all BCBG jobs. El Centro Get Directions. Founded: For questions regarding shipping, please visit here and returns here. For additional questions, please contact our Customer Success team at [email protected] Our hours are seven days a week, 7 a. Central Time. If you would like to speak with someone, you can contact us by pho.
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